What are my rights and responsibilities when I move? It is important to understand the your rights and responsibilities prior to your move:
  • All moving companies are required by law to provide a complimentary, no obligation in-home estimate. Oral or telephone estimates are not permitted.
  • ODOT requires all movers to provide a pamphlet called General Information for Moving Household Goods in Oregon to customers during your in-home estimate which contains important information for your move. Customers are required to sign a mandatory receipt acknowledging they have received the pamphlet.
  • Be cautious if you receive a very low estimate as compared to other estimates. Confirm all services have been included and are accurate.
  • Binding estimates or guarantees of actual pricing is illegal for all moves within the State of Oregon. Costs are based on actual time for local moves or by your shipment’s weight for long-distance moves.
If after discussing your move with the mover you need additional information or assistance, you may obtain help by contacting ODOT at (503) 378-5987.

What can I expect when the Moving Consultant comes to my house? Lile’s Certified Moving Consultant will arrive at your home to complete the visual survey of your items. Once this is completed, the Moving Consultant will calculate the weight, packing cost and any other charge related to your move. Remember that the Moving Consultant must clearly see what you are moving in order to provide you with an accurate estimate. Crawl spaces, attics, and cluttered closets can be deceiving, so organize your house before the Moving Consultant arrives. Don’t be alarmed if the Moving Consultant goes through all your cabinets and closets or looks under beds and on top of cabinets. He or she must be able to see what is moving and possibly needs packing. If you know of items that are out of view, be certain to point them out to the Moving Consultant. If there are items you will be eliminating, be sure to point them out.

What are the other advantages offered by a full-service professional mover? Other moving services are also made available by a moving company such as valuation protection and disassembly/assembly. With options ranging from self-service to white glove moving services, professional movers are the smartest option. The stress, planning and physical exertion involved with moving is taxing on the mind and body. By delegating your move to professional movers, you can have more time and energy to put into acclimating yourself and your family to your new environment.

Is the estimate guaranteed? There are two types of estimates: 1. A binding estimate is a contract that specifies, in advance, the precise cost of moving based on the services requested or deemed necessary at the time of the estimate. If additional moving services are requested or required at either origin or destination, the total cost will increase. 2. A non-binding estimate charges you according to the actual weight of your shipment and the actual cost of the moving services that are performed. You will still go though the estimating process to determine what your shipment may cost. To verify the weight of your shipment, the driver will weigh his trailer prior to loading your shipment. Once your shipment is on board, the driver will weigh his trailer again. All other moving charges will be calculated at your origin address. If there are any additional charges that are incurred during the delivery process, the driver will provide you with the additional cost. This is a rare event, but it may occur.

If my new home isn’t ready, can I store my belongings? Sometimes, even local moving services must include storage. Although you may be relocating a short distance, storage may still be needed – whether it is for a few extra boxes of summer clothes or an entire furniture set. Your Lile representative can help you with many storage options as part of our moving services.

I have a dog and a cat. How will you help me make arrangements for them during my move? If you are moving locally, we recommend that you arrange for a pet sitter on the day of your move since moving can be stressful for pets. For interstate, intrastate or international moves, Lile can arrange for transportation services for your pets so that they arrive safely in your new home through our partner, Pet Express. Pet Express provides professional, safe pet transport services anywhere in the world.

How much does a move cost? This is the most frequently asked question and it has no definite answer. The cost of a move is based on many factors: weight, distance, length of time and the manpower involved. Local moves that are under 30 miles are based on an hourly rate, long distance moves are based on weight. The best option is to contact your local Lile branch and request a free estimate. To request an estimate go here.

How do I move my plants? Lile is not able to move your plants. The stress and heat of being inside the moving trailer usually causes them to die. Many states do not allow the entry of plants while other states will admit plants under certain conditions. There are some states that have no regulations at all. Your Lile representative will be able to advise you on your state’s regulations prior to moving the plants in your own vehicle.

How do I begin packing for a move? Packing is one of the most important aspects of your move. It is recommended that you have proper moving boxes. Lile offers three options for packing: full-service packing, fragile-only packing and self-pack. If self-pack is chosen, we can provide you with the necessary moving supplies such as moving boxes, barrels and stretchwrap. Other moving services offered by Lile include disassembly and/or assembly of furniture and appliances. If you want your moving boxes unpacked as part of your long distance moving plan, just let us know. Your Lile representative can also arrange for debris removal, storage, installation and assembly assistance.

Doesn’t it cost more to use a full-service mover? When making the important decision of moving, it may seem as though doing it yourself is the most budget friendly option. However, after all factors are considered, hiring professional movers may be the more cost-effective solution. During a self-move, you are responsible for not only the cost of the rental moving truck, but for gas, tolls, lodging, food and other expenses. If it works out that the two moving options are comparably priced, or if professional movers are more expensive, consider what is gained by hiring a moving company. Hiring professional movers saves you time, stress and effort. Also, the moving services are entrusted to highly trained professionals who can efficiently pack, load, unload and unpack your things. Heavy appliances, large furniture and fragile items are difficult to load securely and unload without incurring damage. Skilled professional movers have the expertise to handle these more difficult belongings. Also, if any damage is incurred during moving, or if the items are lost in transit, the moving company bears the responsibility. If you self-move, any repairs or replacements are borne by you.

Are there other items that can not go on the truck? There are combustible items that we can not by law transport. And there are also solvents and chemicals that we won’t carry because of practical or safety concerns. They can leak or explode in transit – damaging your belongings. See our Hazardous Items list for a complete list of items that may not be transported.

Are my belongings insured while they are being moved? Most homeowner’s and renter’s insurance policies do not cover your belongings while they are in transit. Your Lile representative can help you with Free Basic Liability Protection and Maximum Value Protection (programs that provide protection for your goods during a move) – yet another reason to make Lile your moving company of choice.

“How” and “When” do I pay for the move? Tariff provisions require that all moving charges be paid before your shipment is unloaded at the destination. Payments can be made using cash, certified check, or money order. Other payment options such as a credit card can be arranged with your professional moving service provider. Discuss these options with the Relocation Consultant and/or the Customer Service Representative assigned to your shipment. In the event that your employer is paying for the move, the employer may pre-arrange to be billed via invoice. Whatever works for you is great. Just be sure to have this all worked out prior to packing and loading. If the method of payment is not established prior to load day, it can cause you problems on delivery day.